Rey, I was just going to write when I saw your last note - account information may be a clue…
I changed my username/email address on Roku several months ago and that change successfully populated all of my devices and apps, presumably by Roku. I don’t recall if I checked my iPad since making that change, but I don’t believe so.
When I opened the Roku app on my iPad this afternoon, I discovered that I was still logged in under the old email address. Attempts to log out or make a change were not successful, similar to the OP’s experience.
Also, when I delete and reinstall the app, I still appear to be logged in under the old username. My knowledge of Apple devices tells me that some apps can leave residual cache info on an iOS/iPadOS device, even when the app is uninstalled, and I now suspect that’s happening here.
I would like to respectfully punt this back to your team to explore a bit further. Thank you!
