Roku mobile app

[LGNEO]

• Just installed the Roku app on my iPad with iOS 17.2. When I open the app, it says that something went wrong loading this page and gives 2 options; use the remote or retry (which doesn't work). I use the remote option and it only connects to 2 of my 3 devices. Click on the person icon and it has a red dot for account info with a red statement to confirm contact info. When I tap on it I just get the wagon wheel spinning forever. Tried deleting/reloading the app - no help. Tried cycling power to the iPad - no help. Works fine on iPhone w/ios 17.1 Ideas please...

[RokuERey]

@LGNEO,

Thanks for getting in touch with us here in the Roku Community!

We would like additional information about this. Try signing out of the app once more, then restart your wireless router and sign back in.

Please inform us if that had any effect.

Thank you,

Rey

[LGNEO]

@RokuERey 

I keep trying to logout, but can't. I did power cycle the cable modem, followed by the router. I even swapped ISP's. Symptoms remain the same - just my iPad 9 with iOS 17.2 is affected. iPhone with iOS 17.12 is fine. The iPad 9 is a new addition and was cloned from my previous iPad. I never used the Roku app on the previous iPad but it was installed. Tried deleting the app from the ipad and reinstalling - no help. Dazed and confused....

[LGNEO]

@RokuERey 

Interesting item, I sign out of the app on iPhone and from the community , but when I reinstall the app on the iPad, it still knows who I am and has me logged in!! 

[RokuERey]

@LGNEO,

Thanks for the update!

Could you tell us the current version of the app on both devices? Which is affected and which is not? We'd like to take a closer look.

Thanks,

Rey

[LGNEO]

@RokuERey 

Greetings -it is working on iPhone iOS 17.1.2 with Roku app version 9.9.1.9173802.48. It is not working on iPad iOS 17.2 with Roku app version 9.10.0.9514639.43.

My iPhone Roku app states the I have an update waiting. I guess I'll wait until..... 😃 

[LGNEO]

@RokuERey 

Any ideas/updates as yet?

[RokuERey]

Hi @LGNEO,

We still don't have any available update about this and this is currently under investigation.

We'll make sure to forward any update here once we have it available.

Thanks,

Rey

[LGNEO]

@RokuERey 

Thanks for the update. Have a merry holidays!

[FEC]

FYI, I am experiencing identical circumstances on my iPad and discovered this post.  Following…