Roku mobile app

[laina888]

Has anyone else had an issue with the Roku app disconnecting when you go out of the app and go back into it?

I can open the app, use it, go to a different app or just lock my phone and open it back up and my phone is disconnected from the tv app

[RokuEmmanuel-D]

Welcome to the Roku Community, @laina888!

We understand that your Roku Mobile App won't stay connected on your phone, and we'd like to be able to assist you.

If you haven't tried any troubleshooting steps, you may try the following troubleshooting steps below:

• Try removing and then reinstalling the app to see if the issue is resolved.
• Try to sign out then sign in on the app again.
• You may also try it on a different phone and see if the app behavior is also observed.
• Make sure the app is up to date. Check for any new firmware on the Apple Store or Google Play Store. 

Please let us know if you need further help. 

Thanks,
Emman