Roku mobile app

[pinetiger]

Yes and the OS for my roku TV is 12.0.0

[RokuJohnB]

Hi @pinetiger,

Thank you for keeping us posted!

We understand you're having a problem with the Roku mobile app's private listening. We're happy to help you. Please be advised that if you are using the Roku mobile app, turn private listening off and back on again. If restarting the private listening session like this does not work, close and reopen the Roku mobile app and try again. Restart your Roku device by unplugging the power cable, waiting a moment, and then reconnecting it.

You can also check out this support article here on how to resolve an issue with private listening.

Let us know how it works, and we will continue to assist you further.

All the best,

John

[pinetiger]

those are the first things I tried. and no, they didn't work.

[pinetiger]

@RokuJohnB soo what now? I'm fairly positive it isn't a problem on my end, but rather that it's the app just generally being poor quality

[RokuMary-F]

Hi @pinetiger 

Thanks for keeping in touch.

We are sorry if you are experiencing problems using the Roku mobile app's private listening feature, and we also apologize for the delay in a resolution. We truly appreciate all of your troubleshooting attempts and patience.

Please let us know if this problem is still not solved, along with any other details you may have that would be useful as our team looks into it. Please let me know your Roku device's serial number, and we'll arrange for a member of our support team to get in touch with you directly to help you further.

We look forward to your response and appreciate you again posting in the Roku Community.


Best regards,
Mary