Roku mobile app

[westmike]

Hi, having problem with headphone mode connecting using my phone as the remote. Used to work, haven't tried in a while and when I do, headphone symbol comes on and volume goes off from tv but no sound from earbuds. After a minute or so headphone mode goes off. My devices are Streaming Stick+. Three of them, all same problem. Earbuds are paired. Un-installed and reinstalled app. Thanks for any assistance 

[RokuEmmanuel-D]

It's great to have you here, @westmike!

I totally get that you can't hear any audio when using the headphones mode on the Roku Mobile App, and I'm here to help!

Here are a few things we can check!

• Confirm that the volume is not muted or too low to hear.
• When using wired headphones, check that they are firmly plugged in.
• When using Bluetooth headphones for mobile Headset Mode, confirm that they are paired and connected to your phone or table. For help, visit the website of the manufacturer of your mobile device and/or headphones or contact them directly.
• When using Bluetooth headphones paired directly to supported Roku devices, confirm they are paired and connected from the Settings menu.
• If you have more than one Roku device, be sure to use the remote for the correct device. With mobile Headphone Mode, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.

You may also check out this link here for extra tips!

Let me know if it's not working so I can look into this further.

The Roku Community Team

[westmike]

Hello

Currently when I try the mobile app, it shows "No Network Connection". Roku devices connected to TV's in my house work fine, able to watch all streaming apps no problem. Problem seems to solely from Roku mobile app. I have uninstalled and reinstalled the app and saw no difference 

[RokuEmmanuel-D]

Thanks for the update, @westmike!

We can try isolating the issue by installing the app on another mobile device; if you have an extra device, we can try it and see if the issue persists. Also, what brand/model of the mobile device is the Roku app with an issue currently installed?

Please keep us posted!

The Roku Community Team

[23adaamluk]

I am having the same issue and none of the things you suggested work. 

[RokuEmmanuel-D]

Hey, @westmike.

Welcome aboard! Glad to see you here in the Roku Community!

We understand that the troubleshooting steps provided above don't resolve your issue with Headphones Mode, and we'd like to take a closer look. 

Can you tell us?

• When did you start noticing this issue?
• On what mobile device your Roku App was installed?
• Was this feature working before or it's your first time using this?

Please keep in touch!

In the meantime, you may also visit this link here for more tips.

Best,
The Roku Community Team

[RoryBaurealis]

I am having the exact same problem with my Roku Express.  I'm using wired headphones connected to my iPhone.  they are working fine when listening to music so that isn't the problem.  the headphone icon on the remote lights up when pushed and the TV Volume cuts out.. but nothing through the headphones. after a short while, the headphone icon dims and TV volume restores.  All i can think of is that this headphone mode doesn't work with the inexpensive Roku Express?

[RokuEmmanuel-D]

Hey, @RoryBaurealis.

Glad to see you here in the Roku Community!

We see you're having trouble using the headphones mode on the Roku mobile app. We're happy to assist.

Let's start with basic troubleshooting!

• You can try uninstalling and reinstalling the app. After doing so, try using the app's headphone mode again to see if that does the trick.

In the meantime, visit this link for additional tips!

Let us know if that helps.

Best,
The Roku Community Team