Roku mobile app

[UpstateNY]

The app had been working great until a few days ago. Now when I open it and choose a program, I just get an endless bar moving across the page and nothing ever happens beyond that point. I deleted the app and re-downloaded the app and it is still exactly the same. Useless.

[RokuEmmanuel-D]

We're glad to see you here, @UpstateNY!

Thanks for sharing your concern here with the Roku Mobile App that only buffers when launching any program. We're happy to assist.

Could you tell us...

• Are there any recent updates before this happened?

In the meantime, please visit this link to get extra tips on troubleshooting the app.

Let us know if you need further help!

Best,
The Roku Community Team

[free2]

I can't  watch any movies on my roku on my smartphone  what could be the problem

[UpstateNY]

I suspect that the Roku is no longer compatible with the latest iPhone update. What a shame. So far, they have not come forward with a fix for it. They know what iOS I’m using and I have the latest Roku version.

[UpstateNY]

Again, I’m on an iPhone 13 with the latest update and latest Roku version, as I reported earlier.  None of the fixes recommended on the Roku website work. Still waiting for a solution.

[jontalk]

@UpstateNYWhile I can't guarantee this will solve the issue, its worth investing the time to installing an app similar WiFi Analyzer for Android from the App store. And once you locate and install it, you'll be able to view how many others are using the same channel/band then log into the router and choose a channel with less congestion. If you use service provider modem/router, its likely channel selection is 'auto' which often causes the problem. Manual selection tends to provide better results.

[RokuEmmanuel-D]

Hey, @UpstateNY and @free2.

We appreciate you all reporting this issue to us. We'd like to take a closer look at your concern. 

In aid of the investigation, can you supply these details for us?

• Roku App version
• iPhone Model
• iOS Version

We would appreciate it if you could provide all the info. Please get back to us!

Best,
The Roku Community Team