Roku mobile app

[CalifNativeSon]

I have App version 12.1.0.4644812 on my new Pixel 8a phone and on my OC101 tablet (a cheap one from Amazon) private listening works perfectly on the tablet (Android 13) but not at all on my new phone (Android 15). Any thoughts on how to get the phone working? 

[RokuEmmanuel-D]

Thanks for sharing this here in the Roku Community, @CalifNativeSon!

I understand you're experiencing an unintended behavior when using your Roku Mobile App's (Headphones Mode) feature. I'm here to assist you to get you up and running.

Have you tried uninstalling the app and then reinstalling it back again to see if it'll do the trick?

Let me know what you find out.

Best,
The Roku Community Team

[CalifNativeSon]

Yes I have tried re-install and that did NOT work.  Since my first note on 1-30 the Roku app was updated on 3-3 and the update did NOT solve the problem.  Strange that the private listening continues to work perfectly on my cheap tablet with android 13 and will NOT connect on my NEW Pixel 8a phone running android 14.  On the phone I have tried forcing app to stop then clearing the cache and once in a great while it will connect with private listening.  This tells me there is a linkage issue in the app itself and not an android problem. Any help will be most welcome, till then I will just need to bring my tablet out when I need to listen privately.

[RokuEmmanuel-D]

Thanks for keeping us posted, @CalifNativeSon!

To help us investigate further, could you share your device info below?

• Roku App Version
• Android Version
• Phone Make/Model

We'll pass your concern along to the right team for a look. Can't wait to hear back from you soon!

Roku Community Team