Roku mobile app

[Mbrutis]

Still won't connect to the same network as any of our phones without restarting the TV 

[RokuJohnB]

Hi @Mbrutis,

Greetings from the Roku Community!
We'd like to take a closer look into this issue that you're having with the Roku mobile app. May we know what troubleshooting steps you have taken so far? When did the issue start?

With detailed information, we will be able to assist you further.

Thanks,

John

[upnysk]

I have the same problem.

Westinghouse Roku TV

Everything is updated

I created a dedicated 5Ghz network for my Roku devices.

My phone is connected to that wireless network

I've got to unplug my TV to get it to connect to the app

[RokuRiamie-D · Accepted solution]

Hi @upnysk,

Welcome to the Roku Community!

Thanks for reaching out about the problem with your Roku mobile app, which is unable to connect to the TV unless you restart the television and check the network. I'll be glad to offer you additional support with this particular issue.

Let's see if this will work for you. Kindly follow the troubleshooting steps below.

Restart your Roku TV:

To restart your Roku TV, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network.

Restart the Roku mobile app:

• On an Apple device, swipe up or double-click the iOS home button and then swipe the Roku app to close it.
• On an Android device, press the Recents button and then swipe the Roku app to close it.
• If restarting the app won't work, try to uninstall the app and install it again.

If the above troubleshooting steps do not work, try to connect to your Roku TV manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually

1. Launch the Roku mobile app
2. Tap Devices
3. Tap Get help.
4. Select Connect Manually
5. Enter the IP address of your Roku device and tap CONNECT

Please let us know if these troubleshooting steps help you to resolve your issue.

Regards,
Riamie

[upnysk]

I've tried everything.  listed below multiple times. I've even tried two different iphones and an ipad.  I've created a wifi network 5Ghz only that only has my roku devices and my phone on it.  I have TCL, Westinghouse and Phillis TV's.  I have the same problem on all of them.  Sometimes I can connect fine, other times I need to forget the device in the app and relearn it.  Sometimes I need to unplug the TV to restart it and forget it in the app before I can connect.

I'm currently using a TP Link mesh wireless system but the problem was happening before I started using these access points.

[RokuReynan-L]

Hi, @upnysk.

Greetings from the Roku Community!

We understand that you're having an issue connecting your Roku app to your Roku TV. We're here to help.

To use the Roku mobile app for iOS® or Android™ as your remote, your Roku device must be permitted to accept commands over the Wi-Fi network. There is a Control by mobile apps setting on your Roku device that when disabled, prevents the Roku mobile app and any third-party app from communicating with your Roku device. When this setting is disabled, you must use your Roku remote and enable the setting again using the following steps.

1. Press the Home button on your remote
2. Scroll and select Settings
3. Select System
4. Select Advanced System settings
5. Select Control by mobile apps
6. Select Network Access
7. Choose one of three options:
   
   
   • Default. This setting is for users who want to use the Roku mobile app or a third-party app to act as a remote and control their Roku device. Most users choose this setting.
   • Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon and typically used with an advanced network configuration.
   • Disable: For users who do not want a third-party app to be able to control their Roku device.

When your Roku device is configured to allow Wi-Fi network access (set to Default for most users), it should appear on the Roku mobile app's discovery screen.

Moreover, you may visit this support article on how to connect your phone to a Roku streaming device with the Roku mobile app

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan