Roku mobile app

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Saltycracker
Channel Surfer

IPad OS 17.4 mobile app stalls on install at “Personalize your ads”

Mobile app hangs on install on iPad 9 (iPadOS 17.4) at “personalize your ads”, select next to allow and nothing, stalls. Roku mobile app works on my older iPad Air 2 with no problems.

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3 REPLIES 3
RokuERey
Community Moderator
Community Moderator

Re: IPad OS 17.4 mobile app stalls on install at “Personalize your ads”

Hi @Saltycracker,

Thanks for joining us here in the Roku Community!

We'd like to be of assistance here, and thanks for flagging us about this issue with the Roku mobile app.

Could you confirm whether the version of this app and the one that is functioning are the same, as well as whether the two have the same iOS version?

Please keep us posted!

Regards,
Rey

ERey.
Roku Community Moderator
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Saltycracker
Channel Surfer

Re: IPad OS 17.4 mobile app stalls on install at “Personalize your ads”

Thanks ERey for the quick response. I got the Roku mobile app to install on the new 9th gen iPad. It stalled again at the same point so I just left it and came back to it later and it did install and open just fine . TY again.

RokuERey
Community Moderator
Community Moderator

Re: IPad OS 17.4 mobile app stalls on install at “Personalize your ads”

@Saltycracker,

Thanks for the update!

That's awesome. Seems like a bit of update going on that might affect this.

Feel free to let the Community if there's anything else we can do to further assist you.

Best regards,
Rey

ERey.
Roku Community Moderator
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