Roku mobile app

[Aang]

I need help, please. I changed my phone and installed Roku app again. When trying to log in, I had to change my password twice because it wouldn't let me. And still after two changes, the app says my email/PW do not match their records.

I don't understand, I get the link to change the PW, I change it, I try to log in and then that legend comes on every time. I even get the confirmation emails about changing my PW. Could someone help me, please? 

[RokuEmmanuel-D · Accepted solution]

Hi, @Aang.

Welcome aboard to the Roku Community!

We see you are having a hard time signing in to your Roku Mobile App. We are glad to offer assistance.

Have you tried uninstalling your Roku app and then installing it again? If not, we highly recommend doing so to see if it makes a difference.

Also, try restarting your phone to reboot its system. 

In addition, make sure that you downloaded our Roku Mobile App | Official. 

Let us know if this resolves your current login issue. If the issue persists, please keep us posted so we can take a closer look at the situation.

Sincerely,
Emman