Hi @Megkz,
Welcome, and thanks for your first post to the Roku Community!
We understand your concern about the trouble you are experiencing with your Roku device using the Roku mobile app, and we'd like to gather more information to see how we can assist.
Refer to these questions to better identify the issue you're experiencing:
- What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
- Are you encountering any error codes or messages? If so, could you send us a photo?
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- What troubleshooting steps have you taken to resolve the issue?
- What Mobile device are you using for your Roku app?
For troubleshooting purposes, we recommend deleting the app, rebooting your mobile device, and then re-installing the app to see if this will make any difference.
Please keep us posted on what you find out, and we'll continue assisting you from there.
All the best,
Chel
Jecheal R.
Roku Community Moderator
