Roku mobile app

[ThePurpleWatch]

Hello

I'm running iOS 17.6.1 and Roku app 11.2.0.15231882.11

for months now I've been having issues where the using headphone mode with the TV on the same network and the app just stops getting audio, but the TV doesn't sending audio from the TV.

I have to force quit, reopen the app, then disable and re-enable headphone mode to get the audio back.

Same with anything on the remote panel in the panel the app.

I have a samsung tablet and its rock solid from that, but I would like to use it from my phone so I don't have the bluetooth headphones paired to both.

Phone seems to be fine on the wifi, no issues there.  I'm running Ubiquity AP for my wifi and the TV is ethernet on the same LAN.

Anyone have suggestions as to how I can get logs for further information about the problem?

[RokuJohnB · Accepted solution]

Hi @ThePurpleWatch,

Thank you for posting here in the Roku Community!

We understand you are having a problem with your TV's headphone mode since it stopped receiving audio. We're happy to assist you further. Whether using Headphone Mode with your Roku voice remote or the Roku mobile app, review suggestions for the audio issues described below to help troubleshoot.

No audio is heard

• Confirm that the volume is not muted or too low to hear.
• When using wired headphones, check that they are firmly plugged in.
• When using Bluetooth headphones for mobile Headset Mode, confirm that they are paired and connected to your phone or table. For help, visit the website of the manufacturer of your mobile device and/or headphones or contact them directly.
• When using Bluetooth headphones paired directly to supported Roku devices, confirm they are paired and connected from the Settings menu.
• If you have more than one Roku device, be sure to use the remote for the correct device. With mobile Headphone Mode, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.

For more information, you may check out this support article here on how to resolve an issue with Headphone Mode.

We would recommend trying to see if that resolves your issue. Please keep us posted. 

Kind regards,
John