Roku mobile app

[CarieCraze]

I had used my smartphone as a remote before on my Onn  ra d tv equipped with Roku TV.  Kw my obine wo t connect to the tv.

[Mmayer695]

Have you tried turning off your Wi-Fi completely turning off your ONN TV completely and turning off your cell phone completely and then repowering each in that order? 

Also could you have changed your Wi-Fi password or gotten a new cell phone or new TV? I would do a password check to make sure that your password is correct on both the TV and your cell phone. Also maybe uninstall and then reinstall the Roku remote on your phone. 

I hope this helps let me know if it does thank you 😀

[JWS9518]

Are they both on the same wi-fi network?

[RokuJechealR]

Hi @CarieCraze,

Welcome to the Roku Community!

We noticed in your post that you are having trouble connecting your Roku mobile app to your Roku TV. Help is here.

Try these quick steps: remove the Roku app, restart your mobile device, and reinstall the Roku app. Also, could you restart your Roku device by navigating to Settings > System > Power (if you do not see a Power option, skip to the next step) > System restart?

Let us know if that helps or if the issue persists, and we can explore more troubleshooting options.

Thank you,
Chel