Roku mobile app

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krysavy
Reel Rookie

Re: Can’t log in to Roku app on Fire 10 tablet

Fire HD 10 (11th gen}

Roku app version 12.1.0.4644812

Fire OS 7.3.3.1

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Can’t log in to Roku app on Fire 10 tablet

Hi, @krysavy and @MadShopper.

Thanks for sharing your information here. We'll forward this over to the team for further review and investigation. 

In the meantime, could you provide a photo of the exact behavior of the app

We truly appreciate your patience and understanding as we work towards a resolution. 

We'll keep you posted. 

Best,
Emman

Emmanuel-D.
Roku Community Moderator
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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Can’t log in to Roku app on Fire 10 tablet

Hi Community Users!

Thanks for reporting this issue here. Please note that this is now under investigation. 

Additionally, the team would like to know if you have tried connecting your Fire Tablet to a different network and signing in to the app again to see if there are any changes or if that resolves the issue.

Please get back to us soon. 

Best,
Emman

Emmanuel-D.
Roku Community Moderator
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MadShopper
Reel Rookie

Re: Can’t log in to Roku app on Fire 10 tablet

Attached are an edited screenshot of the home/main screen, suggesting I log in, and a cropped photo of the login attempt response.  As you can see on the main screen, the app can see the Roku device and is connected to it.  Logging in to "get the full experience" fails.  And yes, it's the right login credentials & password.

Roku on Fire Max 11 Home Screen.JPGRoku on Fire Max 11 Home Screen Login Response.JPG

krysavy
Reel Rookie

Re: Can’t log in to Roku app on Fire 10 tablet

I replaced my router recently, completely changing my entire network setup. The problem is consistent. 

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Anon4
Reel Rookie

Re: Can’t log in to Roku app on Fire 10 tablet

This is good, and I also can connect to my ultra from Fire HD10. All my apps and channels open and work. Roku app remote works. I think all that's missing is account management. But you can do that in browser!

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Can’t log in to Roku app on Fire 10 tablet

Hi, @MadShopper and @krysavy.

Thanks for the update. We've already forwarded all of the information you've provided, and the team is still investigating this issue. 

We'll keep you posted on any updates regarding this. Please stay tuned!

Please let us know if you need help with anything else. We're here to assist. 

Best,
Emman

Emmanuel-D.
Roku Community Moderator
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