Roku mobile app

[Andyramoscl]

I often use the tab of continue watching on my roku application but when I click it it prompts me to log in into my roku account I have to do this several times a day

 Could it be my device set up or is it the roku application?

[RokuTakashi]

Hi, @Andyramoscl

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we'd be more than glad to assist. May we know if you've already uninstalled and re-installed the application on your mobile device as a troubleshooting step? Also, could you please send us an image referring to the issue so we can gather visuals on this?

Please keep us posted.

All the best,
Kash

[Andyramoscl]

 Yes I already have uninstalled the app and downloaded it again. 

 And this is the button i like to click and I have to keep logging into my account

[RokuTakashi]

Thanks for keeping us posted, @Andyramoscl

We appreciate you for sharing this with us. We'd like to gather further information for us to investigate this case further. Kindly provide the following.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Roku mobile app version
• Mobile device information such as brand, model, and OS version.

We look forward to hearing back from you so we can investigate further.

All the best,
Kash

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you still have issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team