Roku TV Wireless Speakers

[ZeroNull]

I've searched for solutions and have tried every suggestion to resolve the issue, but none have worked for me. I have four wireless speakers connected to a Streambar Pro (9101R2 serial YL00G9298859), and after the most recent update (12.5.0 build 4175-95), I've had continuous popping in all four wireless speakers. I did not have this issue prior to the recent update. I've unplugged, reset, and factory reset each speaker. I've even factory reset the Streambar Pro and made sure everything is up to date. I've been tolerating the popping and have finally thought to post my complaint.

Any solution that'll fix my issue will be much appreciated! 

Wireless Speaker ID and Model 9020X (4x): 

1. 0261DC789728

2. 0261C3792049

3. 0261C8243749

4. 0261DF584439

Streambar Pro ID:

3K624G298859

[RokuJohnB]

Hi @ZeroNull,

Thanks for posting here in the Roku Community!

We're here to assist you with your problem with your wireless speakers popping. Please check out this support article here.

If the problem still persists, please keep us posted.

All the best,

John

[ZeroNull]

@RokuJohnB Everything in the support article you posted is everything I had stated in my prior post. The speakers popping had occurred constantly after the latest update. I had unplugged all speakers, reset all speakers, factory reset all speakers, restarted the Streambar Pro, updated to the latest software, and everything I could possibly do on my end... (sighs) Nothing fixed the issue. I've tried every step multiple times and the speakers continue to pop. Prior to the latest update, I did not have any issues whatsoever. I do not fully comprehend this issue... Wish I could roll back to the previous update. 

[RokuEuniceL]

Hi @ZeroNull,

Thanks for informing us here in the Roku Community!

We'd like to look further into this issue, but we need more details. Kindly please provide us with the following information: 

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
3. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once we have this information, we will be able to investigate further.
Best regards,
Eunice

[ZeroNull]

1. All of that information is listed in my initial post on this issue. 

2. It occurs on everything at every minute no matter what channel no thanks to the latest update. 

3. 59-429-024

[RokuJanadeeK]

Thank you for the follow-up, @ZeroNull.

No worries. We have already collected all the data you have shared and forwarded it to the appropriate Roku team for further investigation.

Your patience and understanding in the meantime are highly appreciated.

Please let us know if you have any other clarifications.

Regards,
Janadee

[ZeroNull]

I unplugged all speakers and Streambar Pro overnight. After about an hour plugging in everything the popping is still there but not occurring as often. I checked multiple channels and it's the same for it all. It'll be perfect then will randomly pop. It's sometimes one speaker then it's a different speaker.

[RokuTakashi]

Thanks for keeping us posted, @ZeroNull 

We appreciate you for providing additional information regarding the issue, and we acknowledge your concern. Our team is on to investigate the issue further.

This will be sorted out soon, and thanks for bearing with us in the meantime.

All the best,
Kash

[ZeroNull]

I decided to do another factory reset for everything. I also switched my speakers by moving the rear left with the front left, the front left with the front right, and so forth moving clockwise. And the popping has continued to occur, unfortunately. 

It's saddening that this has been occurring ever since the last Streambar Pro update, I've had these speakers for a while too. I hope there will be a fix to this issue very soon, it has become unbearable to watch anything with the continuous popping. 

[RokuJechealR]

Hi @ZeroNull,

Thanks for keeping us updated here in the Roku Community!

The team is hard at work investigating the issue, and we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

We appreciate your patience while we investigate this issue.

All the best,

Chel