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LDMnetwork
Level 7

Why is my Splash screen not showing up when they click on my channel

Need Help.

In my Developing branding page I see my splash screen as well as when I do a Preview.  When I click on my Channel App on the TV there is no splash screen. It just a blank color screen and then about 30 sec later my app starts. I am worry that people will get out because it seem like it just froze. Does anyone know why this is going on.  Also how can I get a timer of some kind to show on the splash screen. Like please wait loading.

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2 REPLIES 2
Baradanikto
Level 13

Re: Why is my Splash screen not showing up when they click on my channel

Are you sure that the splash screen meets these requirements:

The Splash Screen displays while your channel is loading. Upload a 1920 x 1080 JPEG or PNG file.
FREE Windows desktop software for creating BIF (Trick Play), Direct Publisher (MRSS, JSON), and FireTV feeds @ GitHub/rrirower. No programming knowledge required.
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LDMnetwork
Level 7

Re: Why is my Splash screen not showing up when they click on my channel

Yes my photo is 1920 x 1080. I place a jpeg and then a PNG file and still nothing. All the other photos are showing.

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