Roku Direct Publisher

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mkammes
Level 9

Re: Channels will not update

Thanks!

 

Perhaps I'm daft - or this is only for PUBLISHED channels, but where on the "Publish and Publish" page is there an update button?

 

I have "click the link below to add a channel to your account"

and

"Schedule Publishing".

 

"Update" only seems to be present when the channel is published (I verified with another published channel)

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Baradanikto
Level 13

Re: Channels will not update

@mkammes You may have stumbled onto something.  Perhaps the steps will not work on an unpublished channel.  Updating a channel may force an event within DP that infuses the new Roku code for your channel.  It's pure speculation on my part, but, it would not surprise me if updating triggers the "fix".

Additionally, I believe you need to visit a page within your dashboard and make a change before the Update button becomes available.

FREE Windows desktop software for creating BIF (Trick Play), Direct Publisher (MRSS, JSON), and FireTV feeds @ GitHub/rrirower. No programming knowledge required.
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mkammes
Level 9

Re: Channels will not update

FWIW, the issue is still happening, as I can verify given the "version" of the channel on Roku vs the version as defined on my DP channel.

 

I did follow your instructions and even refreshed the feed *and* even changed the layout from Hero to Standard - just to *try* and force some changes.  No dice.

 

I really hate to blindly point at Roku and cast blame, but I can't find anything else on my end, and nothing that would manifest the same issue with others on this thread.

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freetochoose
Level 9

Re: Channels will not update

i did the same... I changed a couple things and hit save. I pushed a new feed with a different name. Still no updates (after 9 days)

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mkammes
Level 9

Re: Channels will not update

It's been suggested I move the channel to an SDK variant, as you don't have to wait for Roku's DP function to ingest the feed. Oncebuilt, the feed changes are almost immediate.

While that makes sense, DP was meant as a way to NOT have to program against the SDK.

 

I haven't received any responses to emails or to @ tags on Twitter.

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freetochoose
Level 9

Re: Channels will not update

i received a reply asking for info about my channel and now waiting to hear back after I replied

BLComedy
Level 7

Re: Channels will not update

Me too.

Nice that things are moving along fairly quick. 

mkammes
Level 9

Re: Channels will not update

I received an email, but support asked, " few titles that are in your feed but are not appearing in your channel?"

Obviously per this thread that's not at all the issue; it's a failure for unpublished Direct Publisher channels to receive any updates   I'm hoping the root cause is being worked on.

Any updates from others?

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savair
Level 7

Re: Channels will not update

This has been happening to me too I have three videos that have not uploaded , I mean the version went higher the preview shows the videos are supposed to be there, they show 10,   videos ingested successfully, I got a notice that it published successfully, but yet three videos have not shown up . Its supposed to have 11 but it has 8 could it be the holiday weekend

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mosafer
Level 10

Re: Channels will not update

Same problem here. Looks like around every long weekend, they have this problem. I think they hired someone to click on the Update button every 6 hours, and that poor employee needs some break Smiley Happy. I bet Monday morning, everything going to be fixed by itself.