Tried in multiple devices.
Devices - Roku Streaming Stick, Roku Streaming Stick+, Roku Express 4k
All- system upgraded / restarted
Restarted modem + router
Checked feed errors on Roku Developer, no errors, been refreshing the feed fine.
Doubled checked json syntax, no errors.
Happened to both of the Direct Publisher channels that I managed, at the same time since FRI/SAT.
Screencap at https://vimeo.com/868038732/6fa59e1650?share=copy
Thank you for updating us!
You seem to have taken a ton of fantastic troubleshooting steps. No worries! We will be glad to assist you further. Please try the troubleshooting steps below:
If the problem still persists, please let us know.
All the best,
Thanks for your prompt reply.
I've used one of the device to perform the procedure you outlined above, resulting in the same result, no change. Also to add, I've also added a "preview updates channel" from within the direct publisher page before, also same result, no change.
Same issue here. To add a little more context, I must have done a search on my channel before this issue. If I go into search, the result is there (even though NO content shows on the channel). When I click on the result, I can play from where I had left off or restart the video....and the video plays. Including the video to demonstrate.
Hi @community users,
Thank you for sharing these details!
You appear to have done an excellent job of troubleshooting. No worries! We will be happy to assist you further with this issue. Did you try to use an alternative wireless network like a mobile hotspot and see if that fixes the issue?
We'll wait for your response.
What it "acts like" is that Roku's ingestion and processing system went completely down as far as users getting feed info when viewing channels goes. Every Direct Publisher channel is still listed as having been ingested perfectly fine though.
Agreed w/@jsonnentag. Other channels stream without an issue. The Network is not the problem
However...I went ahead & connected via mobile hotspot to a different ISP just so I could the question. That made no difference. I even tried restarting and relaunching the channel.