Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

TCL Roku TV latest update “RECOVERY MODE” loop problem. Model: 43S421-CA

I bought a TCL Roku TV C107X Model number 43S421-CA and now it automatically updated to a latest version and shows a purple Recovery mode screen where it asks to connect internet and update. After update the TV will restart to the same screen. And now it’s a loop where I can’t do anything further. I tried to press the “can’t connect to internet” option where it asked to do an update with a USB.
So I went to tvupdate.roku.com and entered my TCL model C107X to download the update manually and surprisingly in the model confirmation screen they have this question

Your Roku TV is a TCL model 43S423 or 43S425 or 43S425-MX. Is this correct?”

with only a confirm option. But my model number is 43S421-CA which is not at all there. As I don’t have any other option I downloaded that file and try to update with a USB device and the recovery page comes up again after the restart.... 

Anyone experience the same issue or do anyone have a fix for this?

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2 Replies
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Level 16

Re: TCL Roku TV latest update “RECOVERY MODE” loop problem. Model: 43S421-CA

You might have better luck contacting TCL.

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Level 7

Re: TCL Roku TV latest update “RECOVERY MODE” loop problem. Model: 43S421-CA

Jus got home to the same problem.

 

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