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Yanila
Level 8

ONN Roku TV issues with channels - crashing and loss of audio

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My tvs did update on the 5th to version 9.4.2 and ever since my live tv doesn't work at all. My Roku channel kicks me out without even opening as well as my Wapa.tv. youtube keeps losing its audio... And this is on both my ONN Roku TVs... Because the other brand tv works fine... Please help... Chat support was unable to help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: ONN Roku TV issues with channels

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Hi everyone,

Thanks for the posts.

We believe this issue has been resolved. Please try to perform a manual update on your Roku TV to the latest update and check to see if you are experiencing an issue.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

11 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: ONN Roku TV issues with channels

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@Yanila 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Yanila
Level 8

Re: ONN Roku TV issues with channels

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Thank you Danny,

Here is the information you requested...

Roku TV 8522X
onn. model 100012589
Serial# YK00Y3432893
Device ID LD700Y432893
SOFTWARE OS/VERSION 9.4.2 build 4063AN
The channels this is happening on is the live tv, Roku Channel- version 2.9 build 42 and the waps.tv channel version 1.2 build 39.
The tracker ID is 93-493-261... 

Please note that this exact issue is happening on the other onn Roku TV I have, but not on the other brand tv I own... Thank you.

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Yanila
Level 8

Re: ONN Roku TV issues with channels

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I tried this too... But it's still not working.

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Yanila
Level 8

Re: ONN Roku TV issues with channels

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I want to let everyone know that the new update to Roku fixed the issue my live tv is working now...

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jordan57
Level 8

Re: ONN Roku TV issues with channels

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Fixed my issues as well!

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Wes_Luce
Level 7

Re: ONN Roku TV issues with channels

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I’m on version 9.4.2 4063 and am having the same problem, but when I go to system update it says it’s up to date, any ideas?

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Wadestrabley
Level 7

Re: ONN Roku TV issues with channels

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I have the same issue my ONN Roku TV the Roku channel will not launch all my life Channel 4 will not launch Roku help and troubleshooting channel will not launch how do I fix it

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RokuDanny-R
Roku Employee
Roku Employee

Re: ONN Roku TV issues with channels

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Hi everyone,

We believe this issue has been resolved. Please try to perform a manual update on your Roku TV to the latest update and check to see if you are experiencing an issue.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: ONN Roku TV issues with channels

Jump to solution

Hi everyone,

Thanks for the posts.

We believe this issue has been resolved. Please try to perform a manual update on your Roku TV to the latest update and check to see if you are experiencing an issue.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post