Model 4802X-Roku Ultra
Device ID: S0DA22AJS0C8
OS version/Software Version: 12.5.5 build 4174-C2
Old remote:
Name: Voice Remote Pro
Model: RC795
Firmware Version: rtn.4246
New remote:
Name: Voice Remote Pro
Model: RC795
Firmware Version: rtn.4246
Hope this helps someone: I received a replacement Roku Voice Remote Pro today. My remote from the Roku Ultra I have had for a couple of years has a rechargeable battery that is increasingly less able to hold a charge, so I was disappointed when this new remote played sound out of only the left side of my earphones. This set of earphones still worked well in my old remote; and other earphones worked in the new one, albeit with poor sound quality. The earphones seemed to have contact problems with the plug, and I would hear bits of sound when plugging them in.
I had ordered an aftermarket silicone case, and put it on. I re-inserted the earphone into the plug, and it caught an edge which held it out slightly. The earphones started working, and as I left it in longer, the sound improved and was stable. I just now unplugged them and then re-inserted the plug, and had to fiddle with the plug to re-establish good contact. I’m considering returning them, but I’m not confident another replacement would be any better after reading the Roku community posts.
