GH23
Reel Rookie

Re: headphone jack private listening

Ironically, the one they sent me as a replacement after they I posted this just stopped working tonight after reading your post response

not very happy

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RokuTakashi
Community Moderator
Community Moderator

Re: headphone jack private listening

Hey @erlexus2 and @GH23 

Welcome to the Roku Community!

We're sorry to hear about the private listening feature that is no longer working with on Roku Voice remote pro. We'd like to know more about how we can help. Kindly provide your Roku device ID and OS version from Settings > System > About. Also, does this issue happen when using a specific channel? What troubleshooting steps have you done so far? These information are important for us to further assist you. 

We look forward to your response!

Sending you the best,
Kash

Takashi O.
Roku Community Moderator
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MN3
Newbie

Re: headphone jack private listening

Model 4802X-Roku Ultra

Device ID: S0DA22AJS0C8

OS version/Software Version: 12.5.5 build 4174-C2

 

Old remote:

Name: Voice Remote Pro

Model: RC795

Firmware Version: rtn.4246

 

New remote:

Name: Voice Remote Pro

Model: RC795

Firmware Version: rtn.4246

 

Hope this helps someone: I received a replacement Roku Voice Remote Pro today. My remote from the Roku Ultra I have had for a couple of years has a rechargeable battery that is increasingly less able to hold a charge, so I was disappointed when this new remote played sound out of only the left side of my earphones. This set of earphones still worked well in my old remote; and other earphones worked in the new one, albeit with poor sound quality. The earphones seemed to have contact problems with the plug, and I would hear bits of sound when plugging them in.

I had ordered an aftermarket silicone case, and put it on. I re-inserted the earphone into the plug, and it caught an edge which held it out slightly. The earphones started working, and as I left it in longer, the sound improved and was stable. I just now unplugged them and then re-inserted the plug, and had to fiddle with the plug to re-establish good contact. I’m considering returning them, but I’m not confident another replacement would be any better after reading the Roku community posts.

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TJMooney
Newbie

Re: headphone jack private listening

We have 2 Roku Pro Remotes connected to 2 different T.Vs..after the first ones quit working, (They were battery operated,), I ordered the pros for both TVs… They are about six months old and within a week of each other. Both of them stopped working with the headphones… I have gone through all of the steps mentioned here and none of it works… We are still without headphone jack, private, listening on both remotes..not want to buy any more remotes..suggestions?

 

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RokuJohnB
Community Moderator
Community Moderator

Re: headphone jack private listening

Hi @TJMooney,

Welcome to the Roku Community, and thanks for raising this concern directly with us!

We'd love to investigate further this issue that you're having with the Roku voice remote pro. Could you elaborate on the troubleshooting steps that you have taken so far? Have you tried to use different headphones?

With detailed information, we will be able to assist you further.

Thanks,
John

John
Roku Community Moderator
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