Remotes

[GH23]

This has happened with the 2 voice with private listening remotes
1st one works fine for about 3 weeks,, the remote works fine however the private listening does not.
So, I bought another one

2nd one worked for one night 

I have unpaired and re "paired" it but there is still no sound via the listening earphone jack

anyone know how to fix this?

[RokuNimfa-C]

Hi @GH23, 

Thanks for reaching out here in Roku Community. 

We understand that you are having issues when connecting a private listening to a Roku voice remote. Review suggestions below for No audio is heard to help troubleshoot:

• Confirm that volume is not muted or too low to hear.
• When using wired headphones, check that they are firmly plugged in.
• If you have more than one Roku device, be sure to use the remote for the correct device. With mobile private listening, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.
• Private listening cannot be activated on your Roku voice remote and your mobile device at the same time.

Still no dice? To help troubleshoot the issue further, follow this link: How to resolve an issue with private listening

Keep us posted on how it goes. 


Regards, 
Nimfa

[GH23]

Thanksfor the info. The remote (both) that have stopped working (private listening) are the voice remote pro - rechargeable. The remote itself is fine and works with the ROKU and tv.

It is not the ear buds as I use them on my laptop and they are fine.u

I have unpaired and repaired it - disconnected and restarted the Roku 

I did return the first one that stopped working

[GH23]

edit - after doing those things the remote private listening is still NOT working

[RokuDanny-R]

Hello @GH23 

Thanks for getting back to us regarding the issue you are experiencing with your remote using private listening. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

If you need further assistance in the future, please don't hesitate posting in the Roku Community again.

Happy Streaming,
Danny