Remotes

[Joe88888888]

Plenty of advice here, and none of it is making any difference. Different cables, reset remote many times, it will charge for a half-second, then stops. Seems like software, not hardware connection. 

1 - can I force a firmware update?

2 - is there a replacement program?

Thanks

[RokuJharra-Q]

Hi, @Joe88888888,

Welcome to the Roku Community!

We appreciate you reaching out regarding your Roku Voice Remote Pro. We understand that you're experiencing charging issues, and we sincerely apologize for any inconvenience this may have caused. We would be happy to assist you in resolving this matter.

To help us better understand the situation, could you please provide us with the following information?

• What is the serial number of the Roku device your remote is paired with?
• When did the issue occur?
• Did this remote come with the Roku device, or was it purchased separately?

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We look forward to your response and are ready to assist you further with this issue.

Thanks,
Jharra

[Joe88888888]

Hi. 

S/N: SODA2292KE2J

It's a 4802X streamer, bought as one package on 11-24-2022.

This is the first time I discover it isn't charging, I've been trying your self help options for about 2 weeks. 

When I plug it in, regardless the cable or block, it charges about a half second then stops. Otherwise there's no issue with performance. I've reset it several times, and the on-screen menu says it has latest software.

Thanks. 

[Joe88888888]

Is there a response here???

[Tivoburkee]

Inspect the usb port on the remote, could it be pushed in? So, it won't make a good connection to the cable? Had that happen once, took it apart and moved it forward a bit, fix the remote. Even though Roku sent a replacement first. 🙂