Remotes

[RokuTakashi]

How to fix your Roku voice remote that is not working

Hi, @ciaram 

Greetings, and welcome to the Roku Community.

I appreciate you for reaching out, and I'm here to help you set up your Roku remote.

Follow the troubleshooting steps below to successfully pair your Roku remote.

1. Reboot your voice remote - Press and hold the pairing/Home and Back Button for 20 seconds.
2. Reboot your streaming device - Unplug your Roku device for 15 seconds and replug it afterward.
3. Replace or recharge the batteries in your voice remote
4. Re-pair your voice remote to your streaming device - Press and hold the pairing/Home and Back Button for 5 seconds.

For more detailed steps and guides, you can visit this support article on How to fix your Roku voice remote that is not working

Hope this works.

Thanks,
The Roku Community Team.

[Jdla_123]

Hey, 

   I do not have a voice remote, nor am I interested in getting one. I have a very basic remote that I bought off of Amazon. Did I waste $10 on remotes that do not work with your system? None of the trouble-shooting options worked at all. Brand new batteries, put in correctly, NO pairing button, No Microphone holes, holding down back & home buttons does not work, disconnecting/reconnecting Roku streaming device is also a no go. So what's next? The trash can for my stupidly new Amazon Roku remotes that will not connect to my streaming device? I'd complain to Amazon, but they only sell this stuff, and it has Your Name on the product! 

    The ball is in your court!

[renojim]

@Jdla_123, what's the model number of your Roku device and do you have a link to the remote you bought?  If you have a stick that plugs into the TV without the need for an HDMI cable, it won't work with anything but a voice remote.

[RokuTakashi]

Hey, @Jdla_123 

Welcome to the Roku Community.

Thanks for sharing with us about the issue with your Roku remote that controls your Roku device. I would like to get more details so I can better understand the issue and assist in resolving it.

Tell us more...

• What specific model of Roku remote have you recently purchased?
• What specific model of Roku device you are currently using?

With these details, I can review your concern and provide you with the right resolution to address the issue at hand.

Keep me posted.

Thanks,
The Roku Community Team.