Remotes

[Ank4Life77]

So I have a 32 inch onn it shows on my app as device but my app is not connecting why

[Ksola]

Having the same issue, the instructions says go to home page, go to settings, networks… my settings doesn’t show networks. I’ve tried uninstalling the app are reinstalling it but nothing, I hope someone answers to assist 

[Ank4Life77]

Me as well it is my TV for a 2 n 4 year old n it is hard with no TV n this TV don't have but a up n down button no search

[RokuTakashi]

Hi, @Ank4Life77 @Ksola 

Thanks for posting here in the Roku Community.

We appreciate you for sharing these details, and we'd be more than glad to assist. Could you please confirm if you're using a Roku TV? If so, what brand and Roku OS is it? Furthermore, have you made sure that the Roku mobile app is up-to-date?

Please keep us posted.

All the best,
Kash

[Ksola]

My app is updated and I have a 65” TCL

[RokuJanadeeK]

Thanks for the response, @Ksola.

We understand the issue you're having with this channel. We are glad to assist.

Can you try uninstalling the app and installing it again as you reboot your router? Would it make any difference? How about trying an alternative network, such as a mobile hotspot?

Let us know if this fixes the issue.

Regards,
Janadee

[Ank4Life77]

It is rukp a onn TV n I just downloaded the app it don't say no updates

[RokuTakashi]

Hi, @Ank4Life77 @Ksola

Thanks for keeping us posted. May we know if you've tried connecting the Roku mobile app to your Roku TV, or is this the first time you've set this up? Additionally, is your Roku device connected to the same network as the Roku mobile app? 

Let us know, and we'll proceed with further actions to address this issue.

All the best,
Kash