Remotes

[RokuKariza-D · Accepted solution]

@Cutlipcassidy65 @GardenGal45

I hope you're doing well.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[DulcieC]

I just started having this problem.  The it’s less than a year old.  
Model

Serial number: YH002X490573.  
Model 3810X - Romulo Streaming Stick+

[Amelia70]

You are under warranty contact customer service either here or on roku website for a replacement it will be a fight unfortunately they don’t want to own up to a defective remote

[RokuMary-F · Accepted solution]

Hi @DulcieC,

We appreciate your effort to reach us regarding your battery drain issue.

Upon checking the serial number, the Roku device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here 

For more information about our device warranty, visit our Support page here: Player warranty and license agreement 

If you need further assistance, feel free to contact Roku support or keep us posted here.

Please stay safe and healthy, we thank you for your patience.
 

Best regards,
Mary

[DulcieC]

I think I’ll pass on wasting anymore money on a Roku remote since this seems to be an on going issue.  I’ll find a compatible universal remote from another manufacturer.

[Amelia70]

You can download the roku app and use their remote on your phone to monitor your roku 

you can eventually switch to Amazon fire stick they stand behind their products 

[Newport13]

Roku is **bleep**

[Rnm89]

A whole year has passed and this issue doesn't seem to be anywhere near resolved. That doesn't make me feel very good coming here for the same problem. Maybe it's time to upgrade the other tvs so there's no need for roku anymore.

[TrooperDada326]

I have 6 Roku devices. 3 Roku Streaming Stick+, 1 Roku Ultra and 2 TCL Roku TV's. None of them have any battery issues with the remotes. My Roku TV's I upgraded to the Roku Voice Remote Pro which is rechargeable. Lasts about 2-3 months on a full charge. 

[Amelia70]

Why are you posting? You are one of the lucky ones be grateful