Remotes

[dless]

Serial #:  YR008V594884.

[rckola23]

Hi Danny, it shows your online and I was wanting to DM you my serial. I've had 2 Roku devices that drain batteries and always wondered what was going on. I appreciate any help

[rckola23]

Sorry, SN YH004D777586

[dpeyrol]

Hello 

my roku remote drain m’y battery almost every 2 weeks

my model is 4660X Roku ultra

YJ004L003522

software version : 10.5.0 edition 4208-46

please help me 

my email [personal information removed]

thanks

best

didier

[RokuMary-F]

Hi @dless @satheeshv87 @rckola23 @dpeyrol,

Thanks for posting in the Roku Community!

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement 

We sincerely appreciate your patience and understanding.
 

Best regards,
Mary

[RokuMary-F · Accepted solution]

Hi @Ashleygreenb @Carmencastillo9,

Thanks for posting in the Roku Community.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 
If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv 

We appreciate your patience with this matter!

Best regards,
Mary

[RokuMary-F]

Hi @Mat682,

Thanks for getting in contact.

Can you please provide us with more specific information about the issue you are experiencing? How long does the battery last? What model is your Roku remote?

With more detailed information, we will be able to assist you further.
 

Best regards,
Mary

[RokuMary-F]

Hi @nonzeroNeutrino @Blastergv @Dolinkey @Keukagal @Ebray @Amelia70,

Thanks for reaching out to the Roku community regarding your Roku remote battery drain issue.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Keep us posted with the details.
 

Best regards,
Mary

[RokuMary-F]

Hi @cambridge219 @Alemapnna,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being!

Best regards,
Mary

[ambika]

What is a "factory re-set " ?  I am having the same problem with Roku Remote draining my batteries.

I've had to change them every day and sometimes more than once a day !  How do I do a "factory reset" ?

Thanks so much.