Remotes

[Naomigd]

My serial number is YP006W254701

thanks

[Marcelofortuna]

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@RokuKariza-D wrote:

@eaglelake

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

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I found a way to fix this! At least it worked for mine! you have to disable the microphone of the controller!

[Ashleygreenb]

I can’t figure out how to pm you but my tv is doing the same thing with battery draining 

[RokuKariza-D]

@Naomigd

Thanks for reaching out. 

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.

All the best,
Kariza

[RokuKariza-D]

@Ashleygreenb

Thanks for the post.

For clarification, do you have a Roku TV? If so, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

[Mat682]

Hello,

I have the same problem with the batterie.

Rocku Stick Revision 4092, Softwareversion 10.5.3
Remote control: Firmware:2.01.19.108, Modell RC235

Thanks for your support

[RokuKariza-D]

@Mat682

I hope you're doing well.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.

We look forward to hearing from you soon!

All the best,
Kariza

[dless]

Same problem with my Preimer+, Model # 4630X.  Drains batteries every day!

[RokuKariza-D]

@dless

Thanks for the post.

Please check my post above so I can further help you out.

All the best,
Kariza

[dless]

serial #:  YR008V594884.

Thanks,