Remotes

[RokuKariza-D]

Hi @SandyK

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. I'll be able to further assist you from there.

All the best,
Kariza

[clyde11]

I'm disappointed in Roku in addressing this very common problem with the remotes.  Many of your customers are experiencing this issue which means it's a DEFECT in your product.  Warranty should not come into play here.  From Roku customer support I've received an email saying that they are providing me a discount on a new Roku(btw your site is so bad that I cannot even find the coupon code).  

Why would I or anyone purchase a Roku again when the remote will likely have the same issue?  I will never buy Roku again based on this experience. 

SN:6325AP220652

[NotXimpressed]

More proof of Roku **bleep** customer service. I already posted my device SN, and that has nothing to do with the remote or the issue of the remote draining the battery. I don't want another canned response of my device being out of warranty and that I can purchase another remote. My remote is NEW. 

ROKU remote has a design flaw. Address it.

#RokuSUCKS

[Remwin]

I am very disappointed in this response. There is clearly a bigger issue here.

[Klopsi]

My Roku streaming stick remote drains batteries in just about 2 weeks! It's crazy. Serial # YH0036335275. Model#3810X. Please advise. 

Thank you.

[pjcc]

Streaming stick+ serial number YH00AH399223 battery drain issue with remote 

[Shabayon]

My remote battery drains about once every week or two. Hoping to get this fixed, my serial number is X01000M5EDLL

any assistance is greatly appreciated!

-Brandon

[Dnooch]

I was having the same issue no matter how expensive the batteries I put in, they all drained off in just a few weeks. So frustrating. Finally, I decided I was only going to put cheap batteries in it. Bought batteries at the Dollar Store, $1.00 for 4 high drain batteries, same price as low drain, so I got the high not knowing what it really meant. Surprise! It has been 9-10 months without replacing batteries now! $1.00!!!!

[kispot]

Serial Number: YSOOWM938648

Device ID: FW289W938648

I have a voice remote that doesn't hold the charge.

[kispot]

The battery charge on my voice remote drains really fast.

Serial number: YSOOWM938648

Device ID: FW289W938648