Remotes

[RokuDanny-R]

@Pappyski

Thanks for the post.

Please see @RokuKariza-D's previous post for more information about how we can assist you further.

Thanks,
Danny

[owenfroberts]

I’m having the same problem as everyone else.  Moderators, are you shipping us replacement remotes? I have a Streaming Stick+, serial number YH00FX760639. 

[Srh27]

My serial # is X016002EC1FH. Please help fix this, it's ridiculous.

[Timorkal86]

Same problem:

Serial number: YH005E108710

[KayMay85]

My Roku remote has suddenly started draining batteries! My remote worked fine for a really long time. But in the past 2 months it started eating batteries once a week I'm replacing brand new batteries! What's the deal? I saw lots of threads and no answer on how to fix it! Please help!!

[RokuMary-F]

Hi @mtz_mntya @Pappyski @JLRok @mech259 @thejaycrew @Kevin31 @Kweber @Carloune,

Thanks for reaching out to the Roku community! 

If your Roku remote battery drain issue still persists, kindly provide the serial number of your Roku device from Settings>System>About. 

I'll be able to pass it along to our Support team who can assist you further.

Best regards,
Mary

[RokuMary-F]

Hi @Tmangolds,

Thanks for posting in the Roku Community!

We appreciate your patience regarding this matter. I understand that you are having an issue with your Roku TV remote.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 
If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. 

You can reach them here: support.tcl.com/us or at 1-877-300-8837.
You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv 

Please keep us posted.

Best regards,
Mary

[RokuMary-F]

Hi @toomuchtrouble,

We appreciate your contact.

In order to assist you further, we need to gather information such as the serial/device id. If you are unable to check it from Settings>System>About through the Roku device. You may check this link for more information on how to get your serial number: How do I find the serial number or device ID for my Roku® streaming player? | Official Roku Support 

In addition, please try to remove and reinsert the batteries if this helps resolve the issue. As well as checking the steps on this link to get your remote back up and running:  http://go.roku.com/remotehelp 

Keep us posted with what you find out

Best regards,
Mary

[RokuMary-F]

Hi @JackieE @Srh27 @owenfroberts,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

Please let us know if there's anything else we can help you with.

Best regards,
Mary

[RokuMary-F]

Hi @Timorkal86,

Welcome to the Roku Community!

Can you please provide us with more specific and detailed information about the Roku remote battery issue you are experiencing?

With more information, we will be able to assist you further.

Best regards,
Mary