Remotes

[RokuKariza-D]

Hey @Janzra

We do apologize for the inconvenience this has caused you.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed in Settings > System > About. 

We'd like to know more about how we can help.

All the best,
Kariza

[DJUNC87]

I'm having the same issue. I'm swapping out batteries every few days even though I am not using the remote often. In two weeks I've gone through 3 pairs of batteries.

Model: 3810X

Serial #: YH0059424522

[RokuKariza-D]

Hi @DJUNC87

Thanks for bringing this to our attention.

For your Roku Streaming Stick+ 3810X, we've released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device to update your remote to the latest version. To do this, go to Settings > System > System Restart.

After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. 

Please let us know if you notice any improvements in battery life or if the issue is persisting.

All the best,
Kariza

[Janzra]

Hi,
The serial number is YH002K740062

The model number is 3810CA 

[dfoy]

YF001P732180

Having that same battery drain problem.

[RokuKariza-D]

@Janzra

Thanks for the response.

Since you have a Roku Streaming Stick+ 3810CA, I'd recommend trying first the steps I provided in my post above then let us know if there's any difference after.

Please keep us updated.

All the best,
Kariza

[RokuKariza-D]

Hey @dfoy

Thanks for the post.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Mlcox]

Why are remotes draining batteries??? How are you fixing the problem. About to not use this anymore 

[RokuKariza-D]

@Mlcox

We're here to help.

Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

We look forward to hearing from you soon.

All the best,
Kariza

[CeeCee0927]

My Roku remote batteries die every 2 weeks. Such a waste of time, money and batteries! So annoying.