Remotes

[Loveyourlobe]

@Anonymous no my TV remote worked initially, it stopped all of a sudden. It’s the correct remote and had worked for about a year. It stopped working but I didn’t care because I always had the app on my phone to control the TV. 

I moved and the TV was no longer on a WiFi network; therefore, I could not use the app. You need the remote to get to the settings, it stopped working a bit ago. I tried ordering a new one because like you, I thought maybe that’s the issue. It is not, the new one does not work. The TV will not work with the original remote (which it previously did) nor the new one. 

I was able to hook the TV up to my router with an Ethernet cable and use my phone to access the settings on the TV to set up the WiFi connection. I can now use my TV using the app, but it does not work with the remotes still. I have no idea why. 

[Tivoburkee]

@Loveyourlobe 

If the tv is blinking red, its getting IR interference blocking the Roku IR from reaching the Roku tv. The culprit remote doesn't have to be Roku remote, any IR remote with constant IR signal can interfere with tv. Remove the batteries from all remotes in the room, check for remotes under the cushions? You try standing in front of your tv to block and then identify which direction it may be coming from?

[Anonymous]

@Loveyourlobeok now I see what happened. your original remote died on you. phone was OK as long as it was on your WIFI network. Once you moved it and i think you said factory reset it. what you needed was another remote like the original (WIFI). You got an infrared remote and that won't work until TV is full set up. Once you connected with Ethernet. The TV was now on the same network is was before. So, that's why your phone works now. I would suggest you get an original replacement remote amazon has one for about $15

[Tivoburkee]

@Anonymous 

Roku now sells Roku TV IR remotes, they also available on amazon for $10:

Amazon.com: Roku Remote (Official Manufacturer Product) | TV Remote Control with TV Controls, Simple Setup, & Pre-Set App Shortcuts - Replacement Remote Compatible with Roku TV Models ONLY : Electronics

[Anonymous]

@Tivoburkee  Yeah that's an option. Myself I prefer an OEM.

[Tivoburkee]

@Anonymous 

I wouldn't trust a third party seller over Amazon. Sold and shipped by Amtone?

[Anonymous]

@Tivoburkeewhatever

[Tbeer46]

Having the same issue! The infrared works. But it will only turn TV on or off.I did a factory reset, now I'm stuck at the "Let's Get Started" screen. Only bought TV less than a year ago

[RokuCarly]

Thank you for posting here in the Roku Community, @Tbeer46!

We appreciate you reaching out for support, and we'd be more than happy to help you find the best resolution so you can get back on streaming and control your Roku device.

Before proceeding, please confirm what specific Roku device model you are having this issue with. Also, is this the remote that came with your device? If not, what specific Roku remote is this? 

In the meantime, you can try the following steps below to help you troubleshoot your physical Roku remote:

Reboot your remote

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

Replace the batteries of your remote

If your voice remote uses standard batteries, use the following steps to replace the batteries in your voice remote with a new matching pair.

1. Locate a new matching pair of batteries
2. Remove the battery cover on the back of your remote
3. Remove both batteries from the battery compartment
4. Insert the negative (-) end of the new battery and then gently push the positive (+) end until the battery clicks into place
5. Repeat the previous step to install the second battery
6. Put the battery cover back on your remote

For reference, you may visit these support articles dedicated to this:

• How to fix your Roku voice remote that is not working
• How to fix your Roku simple remote that is not working

Keep us posted on how it goes!

Best regards,
Carly

[Scottallen]

These tvs are garbage