Remotes

[shudgins22]

I have a sharp tv. My remote turns my tv on and off, no problem. When I hit the volume up on my Roku remote, it switches input to a screen saying enjoy your stored content. I have to exit out of it with my actual tv remote. When I hit the volume down, it changes the tv aspect ratio/display setting. I have tried changing the hdmi-cec settings on my tv and Roku, reconnecting my remote, restarting the Roku, and performed a factory reset and the problems still persist. What can I do to make it work so I don’t have to keep up with both remotes?

[RokuJharra-Q]

Greetings here on the Roku Community, @shudgins22!

We appreciate your efforts in troubleshooting the issue with your remote's volume button. No worries, we are here to assist you.

Firstly, could you please let us know what specific remote is this? Here's how to help you Identify your Roku remote. Also, is this the remote that came with your Roku device? When did this issue start happening? In the meantime, kindly try the following:

• Manually check for software updates: Home > Settings > Software update > Check Now
• Reset your remote: If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

Please keep us posted.

Thanks,
Jharra