Remotes

[mc05]

I’ve had this remote for about three months, and last night it stopped controlling the power button and volume. I followed the troubleshooting steps on the support site, but it continues to do the same thing. I have tried pairing it numerous times and the music stays playing every time. Any recommendations? 

[Jacket]

I have same issue!  I’ve had my ROKU for several years hooked to the TV through a Receiver HDMI.  It has worked fine controlling the TV power.  Suddenly it stopped.  All the remote functions work once I manually turn the TV and receiver on.  But I again have to turn each off manually where previously(last week) by turning the Roku off on the remote, everything powered off.  I tried batteries, the CEI function, resetting, repairing, everything.  CEI pairing for power doesn’t stop the music at at point.  Again, everything has been fine for years.  Did note a very recent software update????

[RokuTakashi]

Hi, @Jacket @mc05 

Thanks for posting, and welcome to the Roku Community.

I appreciate you for sharing with us your concern regarding the issue you've encountered with your Roku remote's control on Power and Volume. I'm here to help.

I recommend visiting this support article, which includes troubleshooting steps and guides on Power and Volume Control on your Roku remote: Why is my Roku® voice remote not controlling the power and volume on my TV?

Hope this helps, and keep me posted on what you find out.

Thanks,
The Roku Community Team.

[mc05]

Hi there @RokuTakashi! Thanks for the response. I have already followed these steps, and nothing worked. 

[Jacket]

Likewise, I’m experimenting with various combinations of remotes and Roku sticks and different TV’s.

[RokuTakashi]

I appreciate the response, @mc05 @Jacket 

Let's try resetting the Roku remote this time to see any improvements. Follow the steps below:

Restart your Roku remote

1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
2. If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

Initiate Pairing Mode

1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
2. When your streaming device is powered on, it will automatically enter pairing mode 
3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

Once this has been performed, you can check the Roku remote's Power and Volume control function, or try to set it up for control again.

Keep me posted on what you find out.

Thanks,
The Roku Community.

[mc05]

Thank you for sending these along,  @RokuTakashi. I tried both different options you mentioned and unfortunately neither worked. 

[RokuTakashi]

I appreciate the update, @mc05 

For us to review this matter further, can you please provide the details below:

• Roku remote model.
• Serial number.

Once gathered, we'll be able to assist further.

Thanks,
Roku Community Team.