Remotes

[renojim]

We have no idea what "all troubleshooting fixes" means.  Have you tried going through the setup again at Settings->Remotes & devices->Remotes->[your remote]->Set up remote for TV control?  The volume controls work via IR so you have to point the remote at the TV.  You can verify whether the remote is sending a signal by pointing it your phone's camera and pressing a button on the remote.  You should see a flash of light on the camera's screen.

[Susiestrong5]

Yes I’ve tried resetting and setting up remote over and over. Volume is still not working. It just suddenly quit. New roku and voice remote only about 4 months old. I’ve tried every option for troubleshooting through roku website. Does this mean I need a replacement remote? Will that work?

[renojim]

If it's only 4 months old it should still be under warranty.  Try following the steps at:

Step-by-step instructions for returns and warranty replacements | Official Roku Support

When it asks for your serial number make sure you use the serial number that's displayed under Settings->System->About and not any serial number that's on the remote itself.

[Michelle3]

@renojim  I hate to tell you this but I don’t think Roku remotes have serial numbers.  As far as I know, only the Roku device itself has serial numbers.

~ Jordan

[RokuDanny-R]

@Susiestrong5

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny