Opened a brand new Roku Express box, plugged everything in, get the prompt to pair the remote. But pressing the button on the remote does nothing, the status light does not come on at all. Tried different batteries, as well as resetting everything. Is the remote just dead? How do i get a replacement? THe customer service here is not great on that issue.
Check that your batteries are inserted in the correct orientation.In some remotes the batteries point the same way, in others they point in opposite directions.
And it can't hurt to try another set of batteries in case the supplied ones are no good.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
@Superjonboy You probably have a defective remote. I’d suggest buying one of those replacement physical remotes. It could also be a defective Roku device.
I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan