Remotes

[RokuKariza-D]

@Vee91

Thanks for the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[NJDevils28]

I'm having the same issue.  I've used 3 different plugs and the charging light does not turn on.  How do I replace my remote?

[BillieAnnie]

If your remote is under warranty go here. 

https://support.roku.com/article/208757058

[RokuMary-F]

Hi @NJDevils28,

Thanks for posting in the Roku Community!

We appreciate your patience regarding this matter. I understand that your Roku Voice remote Pro is not charging and not turning on. Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Keep us posted with the details.


Best regards,
Mary

[Walkergang54]

Dear Roku,

I purchased a Roku enhanced voice (Model #RC-MC1) remote from Walmart in August of 2021. The product said it was under warranty for one year of purchase. However the remote quit charging. How do I get a replacement for a new remote? Walmart will not exchange it after 30 days, even with a receipt. I tried to exchange it online at Roku support but they would not do it without a serial number. I can’t find a,serial number on the remote, only SKU, Model # and FFC ID. Online return will only except Serial #. I tried holding pair button for 15 seconds and still n recharge.

Please help me resolve the situation..

Jim Walker

[Ello2022]

@Walkergang54  The serial number is written right on the back of the remote. Use a bright light and your phone to see it. 

[RokuDanny-R]

@Walkergang54

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Gwilann]

I’m having the same issue with my Roku voice remote purchased on Amazon December, 2021. I’ve tried all the troubleshooting recommendations but it won’t charge. Serial number is X017009LA7Y8. I need the remote replaced. 

[Ello2022]

@Gwilann  Start by filing a warranty claim. It’s that easy 

https://support.roku.com/article/208757058

[ProMan1]

I have enjoyed my Pro for 9 months went to charge. It Stopped I have tried every thing. the 15 sec and all I have read on help site SKU#RCSO1RW/ on Box 2961000460 Can you Please Help How to or Replace' Thank You Ron Williams [personal information].