Forum Discussion

bassic's avatar
bassic
Reel Rookie
3 years ago
Solved

Voice remote pro not holding charge

I have been enjoying my Voice Remote Pro (RC538) since I was invited to purchase it via the Early Access Program back in Feb 2021. The remote has worked flawlessly since then, but recently it will no...
I am also having the same problem with my Remote Pro that I purchased in 2021. It has now stop taking a charge and only has a charge of 10% it was 13% but I tried using my earbuds and lost percentage. How can this problem be resolved
remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi bassic,

    We appreciate the follow-up information!

    The Roku remote might be on its way out since it has been in good use for years. It might be a better option to replace the remote, and you can check at this link: Roku Remote and Accessories

    Thanks,
    Kash

bassic's avatar
bassic
Reel Rookie
3 years ago

kind of disappointing that the official stance from Roku is essentially "tough luck - don't expect our products to last more than 2 years"

OK then. Guess it's time to fid a new platform/company to support.

bassic's avatar
bassic
Reel Rookie
3 years ago

Just a quick update for anyone else who may be following this thread

Since my remote was useless anyhow I decided to pop the back cover off and take a look inside...

While in there I disconnected the little cable that connects the battery pack to the circuit board. Reconnected it a few mins later and all of a sudden my (seemingly busted) remote that refused to charge above 13% works perfectly - now able to fully charge and seems to be good as new.

Very strange. I can't definitively explain why this resolved the issue but wanted to pass it along anyhow - worth a shot for everyone else having issues!

  • ALD's avatar
    ALD
    Reel Rookie
    3 years ago

    Holy cr*p!  This works. Thx

     

    Dear Roku, you have an issue with these remotes