Remotes

[RokuJharra-Q]

Thank you for your post, @d_garc28!

This is just additional information about what you have posted, we also have a customer chat support and Community support option available where you can communicate with a live representative. Please know that we are dedicated to assisting you and are working hard to resolve your concerns as effectively as possible.

If you are still experiencing issues related to the original topic, we kindly suggest the following steps:

• Search the Community: Exploring the Roku Community forums may lead you to another thread that addresses the same problem, potentially providing you with more current information.
• Start a New Thread: If you can’t find an existing thread that fits your issue, we encourage you to create a new one!

We sincerely appreciate your patience, and we are here to help you.

Thanks,
Jharra

[Refmac]

I'm having this same issue. My remote won't work unless plugged into a power cable. However, when plugged in, a notification flashes in the top right- hand corner of the Roku home page, alternating between 'remote is charging' and 'remote battery level: 100%'. I have tried multiple remote resets, and have also reset the entire system. Seems like the remote is defective. 

Cheers, 

Andrew M

[Viola5]

I’m currently having this same issue.

[RokuJharra-Q]

Thank you for your post, @Refmac!

Thank you for contacting us about the issue with your Roku voice remote not working unless it is plugged in or charged. To assist you more effectively, could you please provide us with some additional information?

• Serial number of the Roku player this remote is paired to.
• Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
• When and where did you purchase this?

Your cooperation is greatly appreciated.

Thanks,
Jharra

[RokuJharra-Q]

Hi, @Viola5 Welcome to the Roku Community!

We appreciate you for reporting this issue to us, and we're here to help!

Here are some steps you can follow:

• Test with different power outlets, micro USB cables, and USB chargers.
• Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. 

If the issue persists after troubleshooting, please message me privately with the necessary details.:

1. Serial number of the Roku player this remote is paired to.
2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
3. When and where did you purchase this?

We'll wait for your reply. 

Thanks,
Jharra

[Abro71]

Hello, I am have the same trouble with my voice remote pro. I tried different cords different chargers and even different outlets. Nothing works but to leave it plugged in, that's the only time it works.

[willivolt]

Same issue here. Voice Remote Pro will not work unless plugged into a USB charger.  I have tried multiple chargers and cables.  I have tried rebooting the remote. I have tried re-pairing the remove.  No dice. Also, when plugged in the Roku very quickly alternates between displaying "remote is charging" and "remote battery level: 100%" messages.