Remotes

[kylepj]

I am having to press the volume button multiple times or harder to get the volume to respond.  This happens in IR mode as well as CEC mode.

When it does respond, it jumps multiple volume levels.  It's as if it is stuck down.

The Roku Ultra and remote are brand new and have done this since unboxing.

Kyle

[RokuJharra-Q · Accepted solution]

Hi @kylepj 

Welcome to the Roku Community!

Thank you for purchasing our Roku Ultra 2024. We are here to assist you with any issues related to your Roku remote. 

Here’s what you can do...

Reset your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and check if this makes any difference.

If the issue still persists, please let us know, and we will assist you further.

Thanks,
Jharra

[kylepj]

I've done this multiple times but it does not help.

I believe this is a mechanical issue.  There is a defect with the remote.  How do I get Roku to replace it?

[RokuTakashi]

Thanks for the update, @kylepj 

I appreciate you for performing the steps suggested by @RokuJharra-Q in this thread.

To ensure that your Roku remote is properly set with the Volume control, let's perform the steps below.

1. Press Home   on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

Your Roku device plays music to help during the setup process. If you do not hear the music or it does not mute correctly, review the troubleshooting steps for setting up your Roku voice remote to control power and volume on your TV.

Once performed, please observe the function of the Volume button.

Keep us posted and I'll continue to assist you.

Thanks,
The Roku Community Team.

[kylepj]

I’ve done that multiple times.  The volume and mute buttons will only respond to hard pressing.  And when they do, the volume jumps multiple levels.  The problem is obviously mechanical.  The buttons are not making good contact.   I would like to have a replacement.  I will return the roku device if a replacement cannot be sent.

[RokuTakashi]

Hey, @kylepj 

I appreciate the update.

Please be advised that I have sent you a private message here in the Roku Community. Kindly check your inbox since I've reached you from there.

Hoping for your continuous response.

Thanks,
The Roku Community Team.