Remotes

[kylepj]

I am having to press the volume button multiple times or harder to get the volume to respond.  This happens in IR mode as well as CEC mode.

When it does respond, it jumps multiple volume levels.  It's as if it is stuck down.

The Roku Ultra and remote are brand new and have done this since unboxing.

Kyle

[RokuJharra-Q]

Hi @kylepj 

Welcome to the Roku Community!

Thank you for purchasing our Roku Ultra 2024. We are here to assist you with any issues related to your Roku remote. 

Here’s what you can do...

Reset your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and check if this makes any difference.

If the issue still persists, please let us know, and we will assist you further.

Thanks,
Jharra