Remotes

[Drmwndr3]

Soooooo my microphone option on the remote magically stopped working today. When it's pressed and held, an orange circle pops up and says something went wrong. I Also did all the "fixes" with no luck. The microphone remote has worked great until now. Did anyone ever get an answer to how to make it work again?

[EllisDen]

This is ridiculous. 

It is a TCL roku TV. The voice remote I bought at best buy and has been connected to it for over a year with no issue. Now all of a sudden the voice portion doesn't work. It says it can't hear me. I have tried all the steps above with no solution. It's like the mic just gave out.

[sundial5924]

If I use the smart phone app for the microphone feature does that cancel the pairing of the physical remote that came with the streaming device.  Also, using my phone implies battery use and I really did not want to take that option.

Please advise a solution to my problem.  It appears another user had posted the same problem as I on this post string.  Thank you.  

[RokuArjiemar]

Hello! @Drmwndr3 , @sundial5924,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the non-functioning mic of your Roku Voice Remote and are pleased to assist you.

Remote issues are different based on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: A Roku Voice remote, Roku Voice remote Pro, and Roku Voice Remote Pro (2^nd edition)

• Is your Roku device up to date?
• Does the remote pair to another Roku device?
• Is it all or just the mic buttons that don’t work?

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

In the meantime, you can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[sundial5924]

Hello  RokuArjiemar, here are the answers to your questions in BOLD italized text.

Remote issues are different based on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: A Roku Voice remote, Roku Voice remote Pro, and Roku Voice Remote Pro (2nd edition)

My remote is a Roku Voice remote.  I compared pictures of each of the three types with the one I have.  The only difference may be the order / position of the streaming service buttons (netflix, disney, appletv, discovery).

Is your Roku device up to date? I purchased it new on May 24, 2024.  Does the remote pair to another Roku device?  No, it is paired with a non smart Dynex TV (TV works great).  Is it all or just the mic buttons that don’t work? Only the microphone button is NOT working.  All other buttons work fine.  We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information: Roku device model (3820RW2), serial number (X02500MD7DJV) , device ID (SOJC342D7EJV), and software OS/version (13.1.4 build 1505-E6) (these can all be found in Settings > System > About) Does this issue occur on a specific channel? No, it is a problem with all channels, even at home.  if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

I have a picture of the tracker ID info, I've attached the photo to this reply.

[RokuArjiemar]

@sundial5924,

Thanks for the information,

We have passed your information to the appropriate Roku team so they can investigate further. Once more information is available, we will update this Community thread.

We appreciate your patience and understanding in the meantime. 

Thanks,
Arjiemar

[Joa328]

Every time I say “hey Roku” or use the microphone button on the remote, I get an error “something went wrong, try again later”. I’ve tried EVERYTHING. Restarting Roku, repairing the remote, charging the remote, reset my network, etc etc etc. 

Any other ideas? 

[ButchieBoy4]

I see this issue reported 4 years ago with no solution but nothing recent.  Voice command immediately gives error "Something went wrong. Try again."  Tried rebooting remote, rebooting device, re-pairing.  Help!

[Marziss]

Same problem spent 2 hours with TLC TV ......HAD TO DO A FACTORY RESET IT WORKED!! PAIN IN THE **bleep** ...MAKE SURE YOU HAVE ALL YOUR USER AND PASSWORDS FOR ALL YOUR APPS GOOD LUCK

[ebustos]

Having exact issue with voice command after ongoing attempts. Also looking at multiple YouTube troubleshooting videos. Ideas? The "Something went wrong--try again later" error message has been continuous for over a week. All ideas welcome!