Remotes

[Stubbins]

Hi Carly,

The device is the Roku Express 4K+, and the remote in question is the one which came with the device. The Roku was purchased to replace an older Apple TV, which could not accept new channels, and I had just ditched my Comcast / Xfinity (can't they just settle on a name?) X1 box, because Xfinity or whateverer the **bleep** they call themselves told me that with the Roku I no longer needed their box, which indeed I do not. So I returned it to them. 

[RokuCarly]

Thank you for the added information, @Stubbins.

Rest assured, we will coordinate with our Support team to provide you with assistance in resolving your remote issue. With this being said, kindly meet us through Private Message, as we will be collecting personal information such as the email address associated with your Roku account and more. 

Your continuous patience and support are highly appreciated.

Happy Streaming!
Best regards,
Carly