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Simple remote won’t pair to roku in set up

Bought my first Roku off a friend and she says she’d never had a problem with it. Trying to set it up and on the remote setup it’s telling me to press the pairing button for 10 seconds but my simple remote doesn’t have a pairing button let alone a power button. There is no where for a light to come on the remote either. I have tried taking the batteries out and unplugged the Roku but nothing is working. I have also tried to press and hold the <— and home button at the same time but that doesn’t work either. Please help!

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Community Streaming Expert

Re: Simple remote won’t pair to roku in set up

Simple remotes don't need to be paired - just point and shoot.  You can use a digital camera like the one in your phone to see if the remote is transmitting anything.  Point it at the camera, press a button on the remote and you should see a flash on the camera's screen.

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Roku Guru

Re: Simple remote won’t pair to roku in set up

Agreed – no pairing with a “simple remote” (I’m assuming you mean a “Roku Simple Remote” and are not just using “simple” as a general adjective.)  They do need to be pointed at the front side of the Roku player, unlike the voice remotes that use Wi-Fi.

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