Remotes

[Abraham4]

My power cable has not worked for more than a month. The Roku device cannot connect to wifi without it, so replacing with other USB cable only power up the device, no connection. The replacement USB Power Cable with Long-range Wi-Fi® Receiver is $20, which is huge percent of the price of the device. s/n:C237A6984966

[RokuKariza-D · Accepted solution]

Hi @Abraham4

Thanks for the post.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[AFarooq]

Hi,

My roku's USB Power Cable with Long-range Wi-Fi® Receiver is not  working apparently as it seems to be broken.  Model # is : 3810X and SN is C1379H151404. Apparently on Roku website they are out of stock and from past 1 month and we dont know what to do.

Regards,

Aneela Farooq

[AeroSpaceTech]

If your Roku is under warranty you can file a claim. If you have owned it longer than a year it is no longer covered. The cable is $19.99 plus shipping. A new Roku Streaming Stick 4K is currently on sale for $39.99. 

https://support.roku.com/article/208757058

[sandy7]

I have owned my roku for less than 5 months, and this cable has crumbled. I would like a replacement cable as well please.

[RokuMary-F]

Hi @sandy7,

Thanks for reaching out to the Roku community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to further assist you in this problem. Kindly include the serial number/device ID on your Roku device.

Keep us posted with the details.


Best regards,
Mary

[sandy7]

Hello @RokuMary-F the issue has not been resolved. The device ID is TC2-R1018 Model:WR001

Thank you for getting back to me.

[renojim]

@sandy7, she wants the device ID/serial number of the stick.  You can find it written on the stick.

[sandy7]

 @RokuMary-F Ok, thank you, the device sn is 21316D402731

[RokuDanny-R]

@sandy7

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny