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Dougeee
Channel Surfer

Re: USB Power Cable with Long-range Wi-Fi® Receiver

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That's a known Roku problem, they won't refund and if you want a replacement you have to mail your stick at your cost even within 30 days. The cables been listed on their site as [out of stock] for a year.

RokuDanny-R
Retired Moderator

Re: USB Power Cable with Long-range Wi-Fi® Receiver

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@Dougee

Thanks for the posts.

If you are experiencing an issue with your Roku device and it falls within the normal manufacturers warranty window, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
NanaAmy49
Newbie

Re: USB Power Cable with Long-range Wi-Fi® Receiver

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Where can I buy the $19.99 long-range wifi cord for the Roku sick?

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renojim
Community Streaming Expert

Re: USB Power Cable with Long-range Wi-Fi® Receiver

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@NanaAmy49, if you have a model number 3810 or 3811 stick then you can get it here:

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

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