Remotes

[BobM57]

Thanks so much, man - this worked for me!!!!

[Golfer-9997]

I am trying to add my new Roku Ultra to my Sofa Baton Universal but nothing I do works. Let’s see if I have your procedure down correctly

1. You had the Roku Ultra 4850 added and successfully worked to the universal remote but it stopped
2. You deleted to Ultra from the remote menu
3. You added an older type of Roku (I had a Roku Express, I’ll use that one I guess?) to the remote
4. Then you deleted (wipe???) that entry off the universal remote menu
5. Then you added the Roku Ultra back to the universal remote menu
6. And now all is working fine.

Is my explanation of how you accomplished the final goal?

I have struggled with this since purchasing the new Roku Ultra 4850R. I’m frustrated and ready to dump Roku.  

[RokuJharra-Q]

Hi Community Users!

If you are experiencing issues with third-party remotes on your Roku device, we would like to share a potential workaround that may assist in resolving the issue.

Please check that this setting is enabled on your Roku device. It may have been inadvertently reset during a recent Roku update.

Here are some suggestions for actions you might consider:

1. Use the directional pad on your Roku TV remote to scroll down and select Settings
2. Navigate to System > Advanced system settings
3. Select Control by mobile apps
4. Select from the following settings based on the level of access you need:
   • Limited- Control by mobile apps is restricted to text input, app launches, and access to your activity within the app itself. The app can only control devices that are part of your Wi-Fi network.
   • Enabled- Mobile apps can always control Your Roku device, but it will only respond to commands from devices connected to the same local network.
   • Permissive - Any device within and outside your network could send all commands to your Roku device.e

For detailed instructions, please refer to our support article on How to allow third-party apps to control your Roku device.

If the issue persists, provide the following for further assistance:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Appreciate your cooperation!

Cheers,
Jharra

[taita]

Adding the Roku Ultra manually, bypassing IP detection was the solution for me.  Until then, the device would detect but many of the remote buttons wouldn't be mapped on my harmony remote.  Thank you!

[BJB]

Thanks for this great summary! I am almost there.

Same as you, controlled my old Ultra for years with IP.  Got the new 4850, set the advanced mobile control setting to "permissive" and tried adding it via a "home entertainment device" in Harmony android software but it does not find it.  However if I directly go to scan the network for devices (the last option) it finds a 4850X but as noted here it gets added without IP or IR control.  You never get a prompt to skip an IP scan nor does it try.  It is an empty vessel.

However if try to add it as a home entertainment device, put in Roku as mfg and Ultra as model, it immediately goes to scanning and then at the end of that it does not find it.  It just lists all my other Roku sticks.   

Am i missing the "skip IP scan" option when adding a device as a home entertainment device?  Or are you adding as other.....I think I tried that too and I never got to a place where the buttons were programmed.

If I have to put a blaster on the Ultra to control it that is fine. But I also wonder this.  Will the 4850 also respond to IR commands if the pro remote it comes with is paired with it?  I would like to keep that remote as an option.  I know others have gone and paired an older remote to the 4850 to get Harmoney to work apparently.

Bottom line, if IP scanning does not work, and if there is a way to add the 4850 and populate the Harmony device with IR commands, and the Ultra accepts those commands, that is a good work around.  

BTW love the 4850. Faster and smoother!

Thanks!

[taita]

Unfortunately, I lack the time to give you step-by-step instructions.  However, the idea is to add the Roku Ultra manually and forgo any auto detection/scanning.  The auto detection/scanning will add the device w/o the IR mappings to allow for directional controls.  Manually adding the device will give you those controls.  Apparently, the default mapping includes this.  There's a bug here, but I doubt anyone at Logitech will fix it.

[BJB]

OK, thanks.  No detailed instructions needed, no worries.

If I start with the right method (as home entertainment device, other, or IP scan) I know how to do the rest without a problem.  I am sure someone can confirm that has IR working.

My worst case is to add my old Ultra back under IP, turn off remote access, and Harmoney should ask me to switch to IR since IP not working.  And IR blast that to the new Roku.

Thanks.