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Johncop64
Channel Surfer

LG remote can no longer control Roku

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Roku software update disabled my LG remote from controlling Roku.  Had worked fine until this update.  Please help me Roku

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RokuTakashi
Community Moderator
Community Moderator

Re: LG remote can no longer control Roku

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Hi, Community users!

Thanks for letting us know about the trouble you've encountered with the LG remote controlling your Roku devices.

We have a solution that seems to fix the issue with many users.

  1. Go to: Settings > System > Advanced System Settings
  2. Select: Control by mobile apps
  3. Change "Network Access" to "Enabled" or "Permissive"

This step has been effective for most users affected by the issue.

Note: We'll mark this post as solved for visibility and reference for other users.

Let us know if you are still having the same issue, and we're here to continue helping you.

Thanks for choosing Roku! Happy Streaming! 💜

The Roku Community Team

Takashi O.
Roku Community Moderator

View solution in original post

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22 REPLIES 22
Macspidie
Reel Rookie

Re: LG remote can no longer control Roku

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Same issue.  Thanks Roku 

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renojim
Community Streaming Expert

Re: LG remote can no longer control Roku

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@Macspidieand @Johncop64 , try setting Network access under Settings->System->Advanced system settings->Control by mobile apps to Enabled or Permissive.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
rolandb
Newbie

Re: LG remote can no longer control Roku

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same issue

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renojim
Community Streaming Expert

Re: LG remote can no longer control Roku

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@rolandb, same answer.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
OHGuy
Reel Rookie

Re: LG remote can no longer control Roku

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I tried what renojim recommended and it worked for me.  I had to select Permissive. 

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Johncop64
Channel Surfer

Re: LG remote can no longer control Roku

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Thx, I tried that as well, tried each different selection, no go….

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Macspidie
Reel Rookie

Re: LG remote can no longer control Roku

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On the lg remote a cursor shows up normally. As soon as you go to roku. The cursor disappears and will not work on remote.  Strange thing- it worked for several months. I think there was an update 

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RokuTakashi
Community Moderator
Community Moderator

Re: LG remote can no longer control Roku

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Hi, Community users.

Thanks for posting, regarding the issue you've encountered with the LG remote that no longer works with your Roku devices.

Our team would like to investigate this matter further so we can identify the cause and develop a possible resolution.

To assist us in the investigation, can you please provide the details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Specific model of the LG remote. 

Once our team gathers the information we requested, we'll be able to proceed with the investigation.

Keep us posted.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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Johncop64
Channel Surfer

Re: LG remote can no longer control Roku

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LG Remote: akb76040302

roku device model: 3810x Roku streaming stick+

SN: yh00c8907488

device ID: 21317c907488

OS version 14.1

no need to do tracker Id, it never works anymore.  As soon as u did the update, it no longer works

I’m hoping for all of us you can resolve this 

 

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