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pixelcube0
Newbie

The star button doesn't open settings on remote or app

I don't know what happened but I changed the batteries in my remote and suddenly the (*) button doesn't work but the light on the TV still blinks when I push it like it's responding, if I press it too much it turns on screen reader. I tried in the app too and same thing, the TV light blinks in response but nothing happens. I tried soft resetting my TV, unplugging it and holding the power button, I even put the old batteries in and still nothing. I'd like to not have to factory reset but is that my only option? I'm mostly just baffled about how a battery change suddenly caused this.

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renojim
Community Streaming Expert

Re: The star button doesn't open settings on remote or app

That's weird.  Just checking, it's a Roku TV and not a Roku device connected to a TV, right?  Does it make a difference if a video is playing or not?  Using the mobile app as a remote does the same thing?  That would make me think it has nothing to do with the remote.

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makaiguy
Community Streaming Expert

Re: The star button doesn't open settings on remote or app


@pixelcube0 wrote:

...  if I press it too much it turns on screen reader.


Hitting the * key on your Roku remote four times in a short period of time is a shortcut that toggles the Screen Reader feature on and off, so four quick presses of the * key should toggle this feature back off.

To deactivate the four-* trigger shortcut altogether use menu path Settings > Accessibility > Shortcut (in the Screen Reader section) > Disabled

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